Handy app
Guiding people through home maintenance and repair challenges
App design
Ux/Ui
Personal project
The problem
People struggle dealing with home repairs
Why?
1.
Lack of experience & knowledge
Homeowners often lack the skills needed for repairs.
2.
It’s hard to find reliable and relevant guidance
Quality information is scattered, making it hard to find trustworthy instructions.
3.
When things go wrong there is no one there
Homeowners lack immediate support when issues arise.
Consequences
Doing a poor job
“I realized a bit too late that the paint color I chose doesn’t match my wall type”
Wasting time and money
“I made three trips to the store and ended up buying twice the amount of oil I actually needed”
Postponing repairs
“I have no idea how to fix my kitchen botcher and it’s just getting worse by the day”
My solution
handy app guides from problem Diagnosis to problem solved
Accurate problem analysis
Getting a clear understanding of your specific issue
DIY vs handyman comparison
Choosing your way forward by comparing your relevant options
Step-by-step
guidance
Getting professional and detailed step-by-step video instructions
Trouble shooting & live assistance
Resolving any issues that arise with tailored videos or expert support
User study
I’ve conducted in-depth interviews with 8 users, uncovering pain points, common challenges, and understanding what they really need when facing home repair issues.
Core insight
To Start a Repair Users Need to Feel Confident
Understand implications
Grasping the full scope of the repair, including time, cost, and effort involved
Feeling
capable
Feeling ensured that the task matches their skills and competence
Trusting
app guidance
Trusting the app’s expertise and ability to guide them through any challenge
Market research
I explored apps focusing on home repair, guiding, tutoring, and diagnosing, in order to gather valuable insights on how to maximize user experience and ensure their engagement.
Core insight
Before Asking Users to Download the App, Ensure They Feel They Need It
Give them
a free taste
Lure them by letting them explore the app’s benefits before talking business
Demonstrate
it’s value
Showcase the app’s unique value, highlighting immediate and future benefits
Get them
invested
After investing time and effort, users are more motivated to download the app
handy screens
Leading users from Google search to problem resolved
Intro
In this sequence, a user faces a leaking toilet issue and searches Google for information and possible solutions. He eventually finds himself on the Handy app’s landing page.
User downloading the app.
Successful repair completion in a reasonable timeframe.
Goals
problem diagnose process
Collecting information with minimum user exestuation
Using a chatbot with close-ended questions and images.
repair option choosing
Comparing key implications and consequences of relevant repair options
Evaluating the desired repair path involves understanding and comparing the basic implications of each option.
DIY repair page
Building the confidence required to take an action
The page gradually presents essential details and indicators to help users feel confident and ready to commit to their relevant repair.
goal realization
Want to save this repair? Download the app
Users will likely need to save the repair for later access as they prepare and gather materials. Since they are now invested and see the app’s value, it’s the right time to prompt a download.
Screen
1
/ 6
preparations & scheduling
Creating the conditions for a successful repair within a reasonable timeframe
After downloading the app and completing a short onboarding, Handy immediately frames the repair time and preparations to ensure results.
Visual identity
Straightforward, trustworthy, motivating
Using bold yellow color, a guiding path motif, and friendly illustrations to empower and motivate users to complete their repairs. The flat design, clean typography, and graphic layout maintain a grounded and professional feel.
Colors
#FFC502
#FDE9A7
#2A2323
#5C5C5C
#B5B5B5
#F4F4F4
Typeface
Aa
Manrope
Aa
Bb
Cc
Dd
Ee
Ff
Gg
Hh
Ii
Jj
Kk
Ll
Mm
Nn
Oo
Pp
Rr
Ss
Tt
Uu
Vv
Ww
Xx
Yy
Zz
1 2 3 4 5 6 7 8 9 0 , .
Regular
Medium
Semibold
Exstrabold
Video guide
pre-play mode
Overview the repair
Swipe through the steps to prepare yourself mentally and physically to start.
tools & materials
Prepare tools and materials
Making sure you have everything you need is key to a successful repair.
mid-step screen activation
Navigate the current step or access more actions
Touch the screen to navigate the video, ask for help, or jump to the next step.
step video finished
Continue towards repair completion
Motivating progress while providing all relevant actions.
Handy app
Guiding people through home maintenance and repair challenges
App design
Ux/Ui
Personal project
The home repair struggle
Even for manageable tasks, finding clear and reliable guidance is often an issue. Without proper direction, many either delay the repair, attempt it with poor results, or give up entirely.
My solution
Handy app guides from problem diagnosis to problem solved
1.
Identifies and frames the user specific issue
2.
Suggests relevant repair options, outlining steps and requirements
3.
Provides an interactive, step-by-step video guide
4.
Offering trouble shooting and expert live assistance
Handy screens
Intro
In this sequence, a user faces a leaking toilet and searches Google for information and solutions. From there, they arrive at the Handy app’s landing page.
problem diagnose chatbot
Collecting information with minimum user exestuation
repair option choosing
Comparing key implications and consequences of relevant repair options
DIY repair page
Building the confidence required to take an action
Download prompt
Want to save this repair? Download the app
preparations & scheduling
Framing the repair time and preparations immediately to ensure results
Screen
1
/ 6
Screen
1
/ 6
pre-play overview
tools & materials preparation
mid-step screen activation
step video finished
video guide
Interactive, step-by-step video guidance and support
Visual identity
Straightforward, trustworthy, motivating
Using bold yellow color, a guiding path motif, and friendly illustrations to empower users. The flat design, clean typography, and graphic layout maintain a professional feel.