Handy app

Guiding people through home maintenance and repair challenges

App design

Ux/Ui

Personal project

The problem

People struggle dealing with home repairs

Why?

1.

Lack of experience & knowledge

Homeowners often lack the skills needed for repairs.

2.

It’s hard to find reliable and relevant guidance

Quality information is scattered, making it hard to find trustworthy instructions.

3.

When things go wrong there is no one there

Homeowners lack immediate support when issues arise.

Consequences

Doing a poor job

“I realized a bit too late that the paint color I chose doesn’t match my wall type”

Wasting time and money

“I made three trips to the store and ended up buying twice the amount of oil I actually needed”

Postponing repairs

“I have no idea how to fix my kitchen botcher and it’s just getting worse by the day”

My solution

handy app guides from problem Diagnosis to problem solved

Accurate problem analysis

Getting a clear understanding of your specific issue

DIY vs handyman comparison

Choosing your way forward by comparing your relevant options

Step-by-step

guidance

Getting professional and detailed step-by-step video instructions

Trouble shooting & live assistance

Resolving any issues that arise with tailored videos or expert support

User study

I’ve conducted in-depth interviews with 8 users, uncovering pain points, common challenges, and understanding what they really need when facing home repair issues.

Core insight

To Start a Repair Users Need to Feel Confident

Understand implications

Grasping the full scope of the repair, including time, cost, and effort involved

Feeling

capable

Feeling ensured that the task matches their skills and competence

Trusting

app guidance

Trusting the app’s expertise and ability to guide them through any challenge

Market research

I explored apps focusing on home repair, guiding, tutoring, and diagnosing, in order to gather valuable insights on how to maximize user experience and ensure their engagement.

Core insight

Before Asking Users to Download the App, Ensure They Feel They Need It

Give them

a free taste

Lure them by letting them explore the app’s benefits before talking business

Demonstrate

it’s value

Showcase the app’s unique value, highlighting immediate and future benefits

Get them

invested

After investing time and effort, users are more motivated to download the app

handy screens

Leading users from Google search to problem resolved

Intro

In this sequence, a user faces a leaking toilet issue and searches Google for information and possible solutions. He eventually finds himself on the Handy app’s landing page.

  • User downloading the app.

  • Successful repair completion in a reasonable timeframe.

Goals

problem diagnose process

Collecting information with minimum user exestuation

Using a chatbot with close-ended questions and images.

repair option choosing

Comparing key implications and consequences of relevant repair options

Evaluating the desired repair path involves understanding and comparing the basic implications of each option.

DIY repair page

Building the confidence required to take an action

The page gradually presents essential details and indicators to help users feel confident and ready to commit to their relevant repair.

goal realization

Want to save this repair? Download the app

Users will likely need to save the repair for later access as they prepare and gather materials. Since they are now invested and see the app’s value, it’s the right time to prompt a download.

Screen

1

/ 6

preparations & scheduling

Creating the conditions for a successful repair within a reasonable timeframe

After downloading the app and completing a short onboarding, Handy immediately frames the repair time and preparations to ensure results.

Visual identity

Straightforward, trustworthy, motivating

Using bold yellow color, a guiding path motif, and friendly illustrations to empower and motivate users to complete their repairs. The flat design, clean typography, and graphic layout maintain a grounded and professional feel.

Colors

#FFC502

#FDE9A7

#2A2323

#5C5C5C

#B5B5B5

#F4F4F4

Typeface

Aa

Manrope

Aa

Bb

Cc

Dd

Ee

Ff

Gg

Hh

Ii

Jj

Kk

Ll

Mm

Nn

Oo

Pp

Qq

Rr

Ss

Tt

Uu

Vv

Ww

Xx

Yy

Zz

1 2 3 4 5 6 7 8 9 0 , .

Regular

Medium

Semibold

Exstrabold

Video guide

pre-play mode

Overview the repair

Swipe through the steps to prepare yourself mentally and physically to start.

tools & materials

Prepare tools and materials

Making sure you have everything you need is key to a successful repair.

mid-step screen activation

Navigate the current step or access more actions

Touch the screen to navigate the video, ask for help, or jump to the next step.

step video finished

Continue towards repair completion

Motivating progress while providing all relevant actions.

Handy app

Guiding people through home maintenance and repair challenges

App design

Ux/Ui

Personal project

The home repair struggle

Even for manageable tasks, finding clear and reliable guidance is often an issue. Without proper direction, many either delay the repair, attempt it with poor results, or give up entirely.

My solution

Handy app guides from problem diagnosis to problem solved

1.

Identifies and frames the user specific issue

2.

Suggests relevant repair options, outlining steps and requirements

3.

Provides an interactive, step-by-step video guide

4.

Offering trouble shooting and expert live assistance

Handy screens

Intro

In this sequence, a user faces a leaking toilet and searches Google for information and solutions. From there, they arrive at the Handy app’s landing page.

problem diagnose chatbot

Collecting information with minimum user exestuation

repair option choosing

Comparing key implications and consequences of relevant repair options

DIY repair page

Building the confidence required to take an action

Download prompt

Want to save this repair? Download the app

preparations & scheduling

Framing the repair time and preparations immediately to ensure results

Screen

1

/ 6

Screen

1

/ 6

pre-play overview

tools & materials preparation

mid-step screen activation

step video finished

video guide

Interactive, step-by-step video guidance and support

Visual identity

Straightforward, trustworthy, motivating

Using bold yellow color, a guiding path motif, and friendly illustrations to empower users. The flat design, clean typography, and graphic layout maintain a professional feel.